Pro Product reviews from many sites indicate this is a superior grill for the money.
Con -Packaging appears to be inadequate for individual unit shipping. The variation in handling stress induced by shippers doing their best to get things to you on time appears to be beyond the design limits for the packagingSuggest you do not order online.
The long version of the story (with happy ending):
First, I would like to say that I love Amazon and do a lot of business through them.
However, I think in this case they have very much let me down by selling/representing this product. The product itself is reported to be of high quality and is rated very highly among LP gas BBQ grills on Amazon and several other sites. I was very impressed with the reviews and decided to purchase the grill despite several comments about shipping issues. I should have listened to the negative shipping reviews. Online purchase history has taught me: if more than 2 or 3 people mention a specific issue with a product, the odds are high that you too will experience the same trouble. In this case, people commented that the grills arrived with the outer packaging destroyed and the grill components either missing or damaged (some severely). Two people commented that the supposedly new grill appeared to be someone else's return.
My experience The first grill arrived on time with the outer box looking pretty rough. The box was barely able to contain the contents. When I opened it, it was obvious I was not the first to do so. There was no internal packaging material other than two pieces of cardboard. Both side shelves were bent and the plastic frames were shattered with pieces of plastic missing. The main gill enclosure (top half) had a large scuff mark with paint removed. I didn't notice that at least 25% of the components were missing from the box until I opened the second (replacement) shipment (which was noticeably heavier). When I returned it to the UPS store they were surprised anyone would ship such a heavy item with so little packaging and protection. They commented that the box looked like it had been to Afghanistan and back.
The second grill arrived with the outer box in similar condition to the first. Although this grill had many more pieces inside, there was more packaging material, and it looked as though it had been repackaged carefully, it was obvious that I was not the first person to open this box either. In this case the main enclosure was the only part damaged (both halves). The upper part (lid) had half of one side broken off. The lower half of the main enclosure had a 6 inch long crack on the same side as the lid. This box obviously took quite a hit...... So, Christmas gift is blown. No time for a replacement and I really would not like to risk another shipment. This entire purchase has been a difficult experience with all the waiting for UPS to show up, returning damaged units, giving up on UPS and dropping off the units myself etc... you know how it is waiting for the deliveries/pickups.
So, why do I think Amazon has let me down this time? This unit was purchased from Amazon LLC directly. I was shipped a used, or at least someone else's returned, item, twice. I specifically paid for a new grill and would not have considered buying used. With the reviews and comments from others, it is/should be obvious this item is packaged only for palletized group shipments, not individual piece deliveries. I won't whine about it, but someone is getting an explanation/story rather than a long awaited present that took a lot of research and effort to locate and purchase. I suppose a picture and a promise will have to do this year. Thanks Amazon.
Update: Amazon came through for me as their reputation and my personal history with them suggested they might. I was disappointed, and this was/is a bad online purchase experience, however they did go out of their way to make it right.
They provided a partial refund as a form of apology for the shipping damage.
They shipped another unit overnight, no shipping charges to me, so it would make it in time for the holidays. However....... though this unit was delivered by a different service, it too was damaged (although not as bad as the other two). Amazon customer service was excellent, professional, understanding, listened well, and did what they could to compensate me for what is fundamentally out of their control (packaging not designed for rough treatment during shipping). Amazon once again provided a partial refund, offered to ship anything else I wanted from their site overnight for free, and also have UPS pick up the third grill for me. Amazon also said they were pulling this item from their site due to these damage issues so no one else had similar experience. Since it was so close to the holiday, and this is a present I have been arranging for a friend to give to her husband (she can't leave the house due to medical reasons) I needed something to present on Christmas day. I decided to contact the original manufacturer for replacement parts so I could repair it myself after the holidays. Amazon agreed to extend the return date for complete refund if my efforts with the manufacturer were unsuccessful, and back me up if I needed some extra help getting warranty parts..... I contacted the manufacturer who was at first reluctant to assist me. The manufacturer said there was nothing they could do because this was a shipping issue caused by Amazon use of fast shipping and the shippers not having adequate personnel to deliver (minimum two people on the truck). I informed them my grills were delivered by two people each time, and let them know what Amazon had already done for me/dealt with. I was put on hold for a bit, but when the service representative came back on, he was completely in my court and is now sending every part that had even slight damage to me by the first week of January.
Summary: Bad experience on both sides of the transaction, but Amazon stood by their customer service promise and made it right for me. Still a loyal customer.
Click Here For Most Helpful Customer Reviews >>
Good quality grill that is made in North America by a quality company. Looks great on my deck. Everything works as advertised . It gets very hot for a two burner grill. The only issue I had was the shipping package allowed for the side burner to get bent. I was able to straighten it out but it still has a little dimple. Assembly is OK but you need to be able to put things together as it does require tools. I would recommend this for a mid priced grill.Best Deals for Broil King 945884 Crown 90 Liquid Propane Gas Grill with Side
Purchased this grill from Amazon 3 days before Memorial Day weekend. I did a lot of research and found that Broil King Crown 90 fit the bill for super heat,workmanship and overall customer satisfaction and the fact that there was only one left in stock was an additional motivator.Shipping was going to be $80 so I thought it would be a perfect time to join the Prime club and pay $75 for a year of free of 2 day shipping and get the grill in time for the holiday.Well,the grill arrived in 2 days alright, but the box looked like it was air dropped in. To my surprise none of the components were damaged which was great.And they all looked great on the floor of my garage for a week while I waited for all the hardware to arrive from Broil King. (Broil King customer service was great by the way)
AMAZON. If the box looks it was opened it probably was.. Don't ship it to a customer
Broil King. Great product...Finally
Honest reviews on Broil King 945884 Crown 90 Liquid Propane Gas Grill with Side
My wife like the way steaks turn out. Also, the rotary grill makes cooking a dinner a lot-of -fun. I recommend this grill to anrybody who wants to stay away from "Made In China" BrandsFind helpful customer reviews and review ratings for Broil King 945884 Crown 90 Liquid Propane Gas Grill with Side
Strike Three Arrived Damaged Again!!!OK, Amazon took it upon themselves to send me a replacement grill when my request was for a refund.
This is now the third grill shipped, and in keeping with all prior, it is completely damaged!
The box once again looked like it was abused by a herd of elephants. I'm starting to think that this
is just not an item that should be shipped. The bottom of the cast iron grill oven was cracked up an entire side corner, the handle was once again broken, no instruction manual or assembly instructions, and was completely missing some important parts like the nuts and bolts, the rotisserie burner, the cooking grids, and who knows what else!!!
I am now done and will not be ordering other such large items from Amazon again.
My advice, purchase your grill from a local retailer. Inspect the contents before leaving the store.
Round Two
Purchased a new grill after returning the previous used one from Amazon Warehouse. Very dissapointed, also arrived damaged! The box looked like it survived a battle. I get the feeling this product just isn't packed properly to be transported. The handle for the hood was broken, so can't open the grill. It's also supposed to come with a porcelain coated grilling surface, which it didn't. Lots of other dings and dents as well.
OK, Made the HUGE Mistake of purchasing a used grill from Amazon Warehouse. The grill arrived in a box that was soo badly beaten up that nothing inside could have survived. The item description said that the packaging was damaged but that the grill was in "PERFECT" shape. I should have known better. Both the top and bottom parts of the cast iron oven had huge cracks that ran completely up the sides of the corners. As if that wasn't bad enough, many of the plastic parts had holes and chips and dents. There was even a non descript iron rod broken into three pieces. I will never trust Amazon Warehouse with this type of purchase again.
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