Stok SGP4331 Quattro 4 Burner Gas Grill Review

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List Price: $399.00
Sale Price: $333.92
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I bought this grill last year, and it worked great for a while. It was easy to assemble, and seemed to be high quality parts (thick metal, nice hardware, etc.). I also loved the interchangeable grills and making pizza on the grill. Everything seemed great. However...

About 2 months in, the gas regulator began to leak. I called STOK and got a very friendly technician who shipped out a replacement assembly. At the time, STOK only shipped the entire burner and regulator assembly, which must have been what the other reviewer referred too replacing the whole thing would require dismantling a large part of the grill. The Tech very helpfully told me to take regulator part off the whole assembly, and only replace that, which worked out fine. My only complaint at the time was that it took about 6 weeks the heart of the summer to get the part. The grill once again worked fine for the rest of the fall, and several times this spring. However...

Last week the grill would only get up to 250 degrees, no matter what I did. The next time I used it, it was fine. Then yesterday it sprang a leak AGAIN, same as last year. I read up and found out that the failure to heat up last week was a symptom of the regulator failing again. I called STOK and learned there is a recall on the regulator for all the grills made last summer (though it is almost impossible to find this info on the STOK website). While they will replace it (again) for free, they estimate if will take another 3 weeks (10 days to pick up my old regulator, and a week or more to return a new one).

IF (repeat IF) they have solved the regulator problem, then this will be a very nice grill it has a lot of nice features, and makes for great grilling, but the stupid regulator problem has ruined an otherwise excellent experience.

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My old grill rusted away and here is fathers day.

This is 299.99 at Target, by the way........

easily assembled by myself, I asked for my wife's help for 30 seconds to mount the top half on the body. No problems, excellent instructions and hardware.

Lights easily, cooks well, and the insert pieces are going to be fun. It comes with pizza stone, griddle and veggie basket, with the clamp to remove them off the grill. Everything stores down inside the body, clever.

Will recommend, could be heavier gauge steel, but i will absolutely use the rain cover.

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So I have had this grill for about 2 weeks now and have used it A LOT! There are pros and cons to it...like anything...

Pros:

+Looks

+Heats up quick

+Has changeable grates

+Easy to assemble

Cons:

-Side tables get very hot when grilling-not entire area but enough to where if you are not careful you will get burned, if you have a child(ren) you may want to keep looking. Basically from what I can tell this is due to the cut outs on the sides of the hood. That seems to be the area directly above the hottest part of the table/shelves.

-Not sure why but my left burner likes to kick into what I like to call Jet mode. It will be cooking and all of a sudden it will sound like it is getting ready to take off. It will happen for a few moments then back to normal. At first I was blaming the wind but it happens on calm days too. I looked inside and it is clean so it can't be a blockage...I am stumped.

-When they say stay at least 3' away from the back they are not kidding. I happened to walk past it and WOW, I borderline thought I was gonna catch on fire. I am not sure if it is the way the hood is designed or what but it pushes out the excess heat straight back, so stay away and do not put it up against your house or you may need to call the local FD.

-There are no side burner(s).

Neutral:

+/-On Stoks Facebook page they say there are coming out with a natural gas conversion kit, it is even here on Amazon but it is not shipping yet. A bit concerning as they promised it would be out by Memorial day 2013.

Bottom line:

The grill looks good, cooks good but if you have kids, not counting husbands...well...maybe, you may end up needing some burn spray. If I had to do it again, I would probably pass, shame as every time I walk by I think that is one darn nice looking grill!

Honest reviews on Stok SGP4331 Quattro 4 Burner Gas Grill

Bought on Amazon for the 4th of July. I read the negative reviews and knew to order a backup regulator in case my model arrived with one of the faulty ones it did so I will contact STOK for a replacement but the backup one I ordered in advance works great. Grilled on the STOK 2 hours after unpack, clean, and setup. If anyone is having temp issue where the grill wont go past 250 degs it is because the Propane tanks made after 2000 come with a safety mechanism that will limit the flow of propane to 1/10 normal if connected and turned on too fast or if a leak is detected. The instructions for the STOK explain this and explain how to reset the tank (takes 30 min/avg to reset) and you should be fine. My "backup" regulator was not even $20 so I am happy as can be with my product and will be grillin all week! Burgers done, Hotdogs done, chicken done, kebabs done, vegetables done, next stop...pizza!

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Absolutely do not buy this grill! Major fire hazzard and even when they figured out the defect in their grill...there was no resolution. Here is the long and short of it.

Moved to a new military post. Purchased this grill because we like the functions of changing the plates to cook different kinds of foods. Used it a few times...Burners would heat up properly about 50 percent of the time...Husband deployed for the year...i continued to spar witht he inconsistency of the heating mechanism until I heard the gas seeping out of the regulator. Once the burners ignited the gas leakage from the regulator would cease so I grilled a couple of times and it took me like 45 minutes to get a steak cooked. Seemed like a very dangerous situation so I discontinued using the grill until my husband got back for R&R so he could deal with it. We decided to take it back to Home Depot.. NO HELP THERE...they put us on the phone with Stok. We explained what was happening...they sent us out replacement parts... Well Husband just got back from his year...wanted to fix his grill to make a nice steak tonight... it took a doctoral disertation to assemble the parts they sent us...got on the phone with STOK again...and they said we were out of luck. HORRIBLE COMPANY... Horrible product... Cheaply made. There isn't even a plate on the back of the grill to hold the heat in. I don't write many reviews...and I buy a lot of products on AMAZON...this was the only place i knew I could write and warn people NOT TO BUY A PRODUCT from this company...