Napoleon Mirage BIM605RBI Built-in Grill with Infrared Rear Burner Reviews

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List Price: $1,549.00
Sale Price: $1,249.00
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Don't know how well it cooks yet, but not happy at all with the packaging and also the documentation so far.

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Gas line not included, so I spent $50 at Lowes on one. Then I noticed that the lights don't work (even with fresh batteries, etc.) Packing was a joke as well part of the rear was dented slightly. However, the grill is nice now that I have it working. Just don't recommend buying online.

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This BBQ heats up so fast it's unbelievable. Sear grill works great. Lights first time, every time. I recommend it.

Honest reviews on Napoleon Mirage BIM605RBI Built-in Grill with Infrared Rear Burner

This is a great product We have had a napoleon grill in the past, and wanted to have another one. The ordering and shipping was flawless.

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Well, as the title says... It came damaged. The product packaging is the worst I have ever seen. Or heard of actually since i could litterly hear the metal bang as UPS dropped it on my doorstep and ran. No packing foam or styrofoam, no fun bubble wrap-poppers, just a couple cardboard reinforcments on each of the corners... The bottom, sides, and top had zero protection. One of the grease trays was warped pretty bad from sliding around inside the grill itself, but the deal breaker was the frame damage where the hood touches down. It was smashed in a bit and scratched up (obviously dropped on its head at some point.)

I chose to call amazon instead of using the online method, the rep told me they have no control over the shipping method, packing method, etc... (no speedy dilevery on the replacement)

They did offer to have UPS pick it up from my house when i told them I was concerned about getting the huge package to the UPS store which was nice.

I chose to try again and had it re-shipped vs a refund but I am not very optopmistic that the results will differ much.

I will hopefully be able to write a glowing review in a few weeks...