List Price: $799.00
Sale Price: $561.50
Today's Bonus: 30% Off
Since there were no videos or anything of this new product, I was a little hesitant to buy it, but I wanted to have it when I was home for the holidays. It came in a huge box and was well packed. Instructions were easy and I had it together in about 20 minutes. Turned it on and played with the remote controlled light, heat, and flame speed features...and it really looks like a real fire and puts out a good amount of heat. I had it on every day while I was home and was just please to push a button, have a "fire", not worry about wood or ashes or a smokey smell in the house, etc. I would recommend this product!
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IMPORTANT UPDATE: I had to update my review to reflect my recent experience with Dimplex a drop from 5 stars to 3 stars. The logs started to flicker and the heater started to randomly cut out after a few weeks of use. I understand that things like this happen, and that it may have been damaged in shipping so I sent an email to customer service to explain the problem. I got a response after a couple of days from someone who gave me a customer service number to call. I called in and waited for over 2 hours, no joke, before someone picked up. The person was very friendly and told me that they would send out a brand new set of logs and it would take 7-10 business days to receive them this was on February 25th. I am writing this on April 14th I just checked the website with my call number and it says that the order is still "In Process". These are a great product, but just be aware of what could happen if you have any problem with them.We had our chimney inspected and it would have cost thousands to make it safe for a real fire, or even a gas fire, so I started looking into other options. I decided on these logs because of how realistic they looked, and I am not disappointed. The inner glow of the logs is so natural looking. You would really need to look closely to notice these aren't real, especially if you put a screen in front.
I already had gas coming into the fireplace, so I capped the copper gas line in the crawlspace and then cut the existing line and used it as a conduit for the electrical. I installed a single electrical connector and hid the wires behind the logs. After doing this, I completely sealed off the chimney since this doesn't need an open chimney and I figured that I may as well seal off a hole and save on heating/cooling bills.
I also purchased 5 pounds of black glass embers which help to make the whole thing look a little more realistic and is a lot cleaner than using charcoal.
The end result is an extremely realistic looking fire that I can have running as ambiance without producing heat, or I can set the thermostat at any temperature I want, as high as 125 degrees, to produce as much heat as I need.
The only complaint I have is that the remote seems to be a little funky, but it is an RF remote, and they tend to not be as responsive as IR remotes. The good thing about RF remotes is that they work through walls and don't need to be pointed directly at whatever you are controlling.
Overall, I highly recommend this unit.
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