Thursday, September 18, 2014

Broil King 945584 Crown 90 Liquid Propane Gas Grill with Side Review

Broil King 945584 Crown 90 Liquid Propane Gas Grill with Side Burner and Rear Rotisserie
Customer Ratings: 4 stars
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Transaction was painless...so far.....Grill was delivered by ABF in great condition.....this is very professional company to work with. Only 1 problem: one of the grates was cracked in 2 places and bowed. Scince the shipping box literally did not have a mark on it, a simple call to Onward (Broil King) got me a new grate in the mail. The division that actually handles the grates is BBQ Genius, but you can easily connect to them through Onward. CSR was prompt, pleasant and very helpful (I guess this is one of the advantages to buying a grill in the fall;). If the replacement grate arrives as promised, this will be a very smooth, enjoyable transaction.

The Grill: Assembly was pretty straightforward and noticably easier than other grills I have put together. 14 steps total and about 20-30 fasteners. Study the pictures for a few minutes and it's a breeze. Time: about an hour.

Construction: There is quite a bit of plastic on this grill, but it is still a very well-designed, sturdy appliance. The doors were a little tempermental at first, but after working them open/closed a few times, they smoothed-out. Rotisserie is good quality, grates are heavy and sear perfectly. The only thing I don't like is the thermometer. It seems to get stuck in a few places above 500 degrees. Maybe I tightened it up too tight or something or it just needs to "break-in", but a light tap and it will jump up by 50 degrees or so. Rotisserie burner and spit are easy to setup and remove. Warming rack is substantial for a grill in this price range. Wheels and casters are smooth, but somewhat lightweight.

Cooking: This thing is freakin' HOT!!! 1st meal was burgers (to get some grease flowing) they were PERFECT. Rotisserie chicken was great. Rotisserie Pork center-loin was outstanding. Steaks are seared perfectly. This grill cooks like an $800 grill.....Amazing! Haven't used the side burner yet, but I would imagine it is like most in the price range....

Summary: Yes, there is quite a bit of plastic. But there are high quality parts where it counts most. This is NOT a grill that you can fire up and walk away from, it's too hot for that. If however, you enjoy tending to a grill but don't want to spend a fortune to get first-class heating and cooking capabilities, this or one of the other Broil King models is a great choice.

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My Ducane (made when Ducane was still the best and Weber got their hands on it)finally wore out. I spent a lot of time researching what is currently available that is well made, will last more than 2-3 years, and does not come with Webers price tag. This grill is extremely well made,the oven is cast aluminum like Weber,and easy to put together.As others have said it can go past 700 degrees, heating up in 10 minutes.It is manufactured with Canadian and American made parts.If you want a heavy duty grill at a reasonable price I strongly recommend this product.As to packaging some earlier comments concerned the packaging.Mine arrived in a heavy carton and was well packaged.

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I bought this grill to replace a 10 year old Broil-King. I was going to buy one of the fancier, all-stainless grills, but with the exception of grills that are $1000 or better none got great reviews for holding temperatures well. This grill does for less than half the price. If you are at all mechanically inclined, assembly takes about an hour. I am very satisfied with this grill.

Honest reviews on Broil King 945584 Crown 90 Liquid Propane Gas Grill with Side

I had been reviewing all gas grill brands and was going to get the Weber grill until I saw the Broil King quality for the price. This is a great grill with all the fetures you would need and with a solid construction. The cast iron grates are a big plus when it comes to grilling. Both side panels drop down to make the unit smaller to store. I like the enclosed back with the reach-in opening to turn the gas on and off. It even comes with a great grilling cook book. All in all I am very pleased the the Broil King Crown 90 gas grill.

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Broil King 945884 Crown 90 Liquid Propane Gas Grill with Side Burner, Rear Rotisserie and Rotisserie Kit.

Pro Product reviews from many sites indicate this is a superior grill for the money.

Con -Packaging appears to be inadequate for individual unit shipping. The variation in handling stress induced by shippers doing their best to get things to you on time appears to be beyond the design limits for the packagingSuggest you do not order online.

The long version of the story (with happy ending):

First, I would like to say that I love Amazon and do a lot of business through them.

However, I think in this case they have very much let me down by selling/representing this product. The product itself is reported to be of high quality and is rated very highly among LP gas BBQ grills on Amazon and several other sites. I was very impressed with the reviews and decided to purchase the grill despite several comments about shipping issues. I should have listened to the negative shipping reviews. Online purchase history has taught me: if more than 2 or 3 people mention a specific issue with a product, the odds are high that you too will experience the same trouble. In this case, people commented that the grills arrived with the outer packaging destroyed and the grill components either missing or damaged (some severely). Two people commented that the supposedly new grill appeared to be someone else's return.

My experience The first grill arrived on time with the outer box looking pretty rough. The box was barely able to contain the contents. When I opened it, it was obvious I was not the first to do so. There was no internal packaging material other than two pieces of cardboard. Both side shelves were bent and the plastic frames were shattered with pieces of plastic missing. The main gill enclosure (top half) had a large scuff mark with paint removed. I didn't notice that at least 25% of the components were missing from the box until I opened the second (replacement) shipment (which was noticeably heavier). When I returned it to the UPS store they were surprised anyone would ship such a heavy item with so little packaging and protection. They commented that the box looked like it had been to Afghanistan and back.

The second grill arrived with the outer box in similar condition to the first. Although this grill had many more pieces inside, there was more packaging material, and it looked as though it had been repackaged carefully, it was obvious that I was not the first person to open this box either. In this case the main enclosure was damaged (both halves). The upper part (lid) had half of one side broken off. The lower half of the main enclosure had a 6 inch long crack on the same side as the lid. This unit also had broken shelves similar to the first. This box obviously took quite a hit...... So, Christmas gift is blown. No time for a replacement and I really would not like to risk another shipment. This entire purchase has been a difficult experience with all the waiting for UPS to show up, returning damaged units, giving up on UPS and dropping off the units myself etc... you know how it is waiting for the deliveries/pickups.

So, why do I think Amazon has let me down this time? This unit was purchased from Amazon LLC directly. I was shipped a used, or at least someone else's returned, item, twice. I specifically paid for a new grill and would not have considered buying used. With the reviews and comments from others, it is/should be obvious this item is packaged only for palletized group shipments, not individual piece deliveries. I won't whine about it, but someone is getting an explanation/story rather than a long awaited present that took a lot of research and effort to locate and purchase. I suppose a picture and a promise will have to do this year. Thanks Amazon.

Update: Amazon came through for me as their reputation and my personal history with them suggested they might. I was disappointed, and this was/is a bad online purchase experience, however they did go out of their way to make it right.

They provided a partial refund as a form of apology for the shipping damage.

They shipped another unit overnight, no shipping charges to me, so it would make it in time for the holidays. However....... though this unit was delivered by a different service, it too was damaged (although not as bad as the other two). This unit also had the same damage to both side shelves, and a ding with paint removed from the top section of the enclosure (lid). Amazon customer service was excellent, professional, understanding, listened well, and did what they could to compensate me for what is fundamentally out of their control (packaging not designed for rough treatment during shipping). Amazon once again provided a partial refund, offered to ship anything else I wanted from their site overnight for free, and also have UPS pick up the third grill for me. Amazon also said they were pulling this item from their site due to these damage issues so no one else had similar experience. Since it was so close to the holiday, and this is a present I have been arranging for a friend to give to her husband (she can't leave the house due to medical reasons) I needed something to present on Christmas day. I decided to contact the original manufacturer for replacement parts so I could repair it myself after the holidays. Amazon agreed to extend the return date for complete refund if my efforts with the manufacturer were unsuccessful, and back me up if I needed some extra help getting warranty parts..... I contacted the manufacturer who was at first reluctant to assist me. The manufacturer said there was nothing they could do because this was a shipping issue caused by Amazon use of fast shipping and the shippers not having adequate personnel to deliver (minimum two people on the truck). I informed them my grills were delivered by two people each time, and let them know what Amazon had already done for me/dealt with. I was put on hold for a bit, but when the service representative came back on, he was completely in my court and is now sending every part that had even slight damage to me by the first week of January.

Summary: Bad experience on both sides of the transaction, but Amazon stood by their customer service promise and made it right for me. Still a loyal customer.

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